The process is the same whether you’re using the Zoom app, or trying to join a meeting on your web browser. This includes apps like FaceTime, Skype, and Photo Booth. Before joining a Zoom meeting, close any other apps that might be using the Camera or Microphone. It’s possible that Zoom is not working on your Mac because the Camera or Microphone (or both) are in use in different app.

Close Other Apps That Could Be Using The Camera Or Microphone You’ll know Zoom has access to these apps when a blue checkmark appears next to in the menu. Screen Recording: This allows you to share your screen during calls.Files and Folders: This allows you to share files in the chat, save files from the chat, and record calls to your computer.If your Mac is running macOS Catalina 10.15, we recommend giving access to these features as well: Accessibility: This allows you to use a remote during calls.Microphone: This allows others to hear you when you speak during calls.Camera: This allows you to use your webcam during calls.Click the Apple icon in the upper-left hand corner of the screen, then click System Preferences. Zoom needs permission to access certain functions on your computer in order for you to get the most out of the platform. If any systems aren’t operational, it’s probably the reason why Zoom is not working on your Mac.

Make sure it says All Systems Operational at the top of the page. If you received an error code that corresponds with a Zoom server issue, check their server status page. We’ll show you how to do this and much more in the step-by-step guide below.

104101–104106, 104110–104125: Connectivity issues with Zoom serversīeyond these codes, Zoom doesn’t give much guidance beyond uninstalling then reinstalling Zoom and turning off your antivirus software.

13003: User’s permissions don’t allow for the installation of apps.

10002: The source of the Zoom installer package is broken.

5000, 5003–5004: Connectivity issues with Zoom servers.

3113: Passcode and waiting room aren’t enabled.

3000: Zoom Installed failed to overwrite an existing file due to a running process.

2008: The meeting has an unexpected error.

0: An error occurred when installing an update.

Below are common Zoom errors code and what they actually mean. It can be frustrating when you receive these codes, because you know there’s a problem, but you don’t know what actually went wrong. Sometimes, you’ll receive an error code from Zoom when it stops working on your Mac. It’s called .Ĭlick Join A Meeting and enter the Meeting ID or Personal Link Name to join the Zoom meeting. Follow to on-screen prompts to install Zoom Client. Double click on Zoom.pkg to launch the installer.

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